Data Protection Policies

Cookie Policy

Who we are

Our website

Cookies

Consent to using cookies

How to turn off cookies

Changes to this policy

Contact us

• Send us an email on info@firstco.uk.com
• Give us a call on 0207 034 0833.

Privacy Policy

Collection and use of your personal information

• Your Full Name
• Your Email Address
• Your Contact Number
• Any feedback you give us by phone, email, post or via social media
• Information about the services we provide to you
• Information about your company or the company you work for

• Populate our questionnaire when you require cyber security services from us
• Create and manage your account with us
• Verify your identity
• Send you a bespoke report based on the questions you have answered
• Improve our services to you

Our Legal basis for procesing your personal information

• consent: where you have given us clear consent for us to process your personal information for a specific purpose
• contract: where our use of your personal information is necessary for a contract we have or are negotiating with you, or because you have asked us to take specific steps before entering into a contract
• legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
• vital interests: where our use of your personal information is necessary to protect you or someone else’s life
• public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law
• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information, which overrides our legitimate interests)

The personal information we collect, when and how we use it

Who we share your information with

Whether information has to be provided by you, and if so why

The impact of our use of your personal information

This prevents us from contacting you consistently for such information as this is likely to become an inconvenience.

Transfer of your information out of the EEA

Countries outside of the EEA do not have the same data protection laws as the United Kingdom and EEA. Therefore, unless agreed with you beforehand, we will not transfer your personal information to any countries located outside the European Economic Area (EEA) or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Cookies and similar technologies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. We use Cookies and Google analytics on our website to improve website performance. These help us recognise you and your device and store some information about your preferences or past actions. For further information on cookies, our use of it and to relevant similar technologies, when we will request your consent before placing them and how to disable them, please see our Cookie Policy.

Marketing

We will email you your personalised report if you enter your email address after you have completed the questionnaire. Where we have your consent, you will be sent further updates on the product or service thereafter, but you can unsubscribe at any time by clicking the link at the bottom of the email.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you insert your email address.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

• Clicking the ‘unsubscribe’ link in emails which we send you
• Contacting us at info@firstco.uk.com
• Calling us on 0207 034 0833

Your rights

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

• Fair processing of information and transparency over how we use your use personal information
• Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• Require us to correct any mistakes in your information which we hold
• Require the erasure of personal information concerning you in certain situations
• Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• Object at any time to processing of personal information concerning you for direct marketing
• Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• Object in certain other situations to our continued processing of your personal information
• Otherwise restrict our processing of your personal information in certain circumstances
• Claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• Contact us at info@firstco.uk.com
• Call us on 0207 034 0833

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Making a complaint

We hope that we can resolve any query or concern you raise about our use of your information by contacting us on info@firstco.uk.com or by calling us on 0207 034 0833.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred.

The supervisory authority in the UK is the Information Commissioner who may be contacted by clicking here or by telephone on 0303 123 1113

Terms and Conditions

These Terms explain how you may use this Site (http://www.cyber.firstco.uk.com).

About our terms

References in these Terms to the Site includes the following website http://www.cyber.firstco.uk.com and all it's associated web pages.
You should read these Terms carefully before using the Site.
By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to herein.
If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

If you have any questions about the Site, please contact us by:

• E-mailing us on info@firstco.uk.com (we will attempt to respond to your query within 72 hours of receipt during working hours on weekdays (Monday to Friday between the hours of: 9:00 am to 5:00 pm)
• Calling us on 0207 034 0833 (we will try to answer your call immediately, alternatively if we are not available, we asked that you leave a message and we will return your call as soon as we are can or is reasonably practicable).

Definitions

Content means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;
Site includes the following website http://www.cyber.firstco.uk.com and all it's associated web pages.
Terms means these terms and conditions of use as updated from time to time.
Unwanted Submission - Please see Submitting information to the Site.
we means at Firstco Ltd, 4 Celbridge Mews, London, W2 6EU and (us or our shall have the same meaning)
you means the person accessing or using the Site or its Content (and your shall have the same meaning).

Using the site

The Site is a commercial site to be used by you and other members of the general public.
You agree that you are solely responsible for:

• all costs and expenses you may incur in relation to your use of the Site; and
• keeping your password and other account details confidential.

Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

Our privacy policy is available at http://www.cyber.firstco.uk.com/privacy.

Ownership, use and intellectual property rights

The Site and all intellectual property rights in it including but not limited to any Content are owned by us, our licensors or both (as applicable). Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.

Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

Trade marks: There are no, specific or other wise, trade marks used on this Site at this time. We will notify you of any such trade marks when they are displayed on this Site. Other trade marks and trade names may also be used on the Site.

The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.

Software

Software may be made available for you to download in order to help the Site work better. You may only use such software if you agree to be bound by the terms and conditions that apply to such software (this is sometimes known as an ‘end user licence agreement’ or ‘EULA’). You will be made aware of any terms and conditions that apply to the software when you try to download it. If you do not accept such terms and conditions, you will not be allowed to download the software.

You should read any terms and conditions carefully to protect your own interests (they may contain provisions that set out what your legal rights are under, e.g, the Consumer Rights Act 2015, what your legal responsibilities are when using software, what the software provider’s legal responsibilities are, and provisions that limit a software provider’s legal responsibilities to you).

All such software is will be used in accordance with additional terms provided to you or the user. Using the software in an unlawful way (such as reproducing or redistributing it in a way that breaches these Terms and any others that apply to it) is expressly prohibited and may result in civil and criminal penalties.

Submitting information to the site

While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.

We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

Accuracy of information and availability of the site

While we endeavour to ensure that the Site is always accurate, up-to-date and free from bugs, we cannot promise that errors may not occur. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.

We may suspend or terminate operation of the Site at any time as we see fit.

Content is provided for your general information purposes only and to inform you about us and our services and news, features, and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

Limitation on our liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

• losses that:
• were not foreseeable to you and us when these Terms were formed; or
• that were not caused by any breach on our part;
• business losses; and
• losses to non-consumers.

Events beyond our control

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident, or act of God.

Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

Variation

These Terms are dated October 2020. No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

Disputes

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with us please contact us as soon as possible.

If you and we cannot resolve a dispute using our complaint handling procedure, we will:

• let you know that we cannot settle the dispute with you; and
• give you certain information about our alternative dispute resolution provider.

If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.

Relevant United Kingdom law will apply to these Terms.

Website Acceptable Use

About this policy

Together with our website terms and conditions of use, this acceptable use policy (Policy) governs how you may access and use this website and all associated web pages (Site).

You should read this Policy carefully before using the Site.

By accessing or using the Site or otherwise indicating your consent, you agree to be bound by this Policy, which supplements our website terms and conditions of use. If you do not agree with or accept any part of this Policy, you should stop using the Site immediately.

If you have any questions about this Policy, please contact us using the contact details provided in our website terms and conditions of use.

In this Policy:
‘we’, ‘us’ or ‘our’ means Firstco Ltd, established system engineering company with 20 years' experience working on global mission-critical infrastructure projects, of 4 Celbridge Mews, London, W2 6EU and ‘you’ or ‘your’ means the person accessing or using the Site or its content.

Acceptable use

We permit you to use the Site only for personal and commercial purposes and primarily for sourcing information about our legal and corporate services. Use of the Site in any other way, including any unacceptable use set out in this Policy, is not permitted.

Unacceptable use

As a condition of your use of the Site, you agree not to use the Site:

• for any purpose that is unlawful under any applicable law or prohibited by this Policy or our website terms and conditions of use.
• to commit any act of fraud;
• to distribute viruses or malware or other similar harmful software code;
• for purposes of promoting unsolicited advertising or sending spam;
• to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
• in any manner that disrupts the operation of our Site or business or the website or business of any other entity;
• in any manner that harms minors;
• to promote any unlawful activity;
• to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
• to gain unauthorised access to or use of computers, data, systems, accounts, or networks; or
• to attempt to circumvent password or user authentication methods.

Bulletin boards, chat rooms and other interactive services

We may make bulletin boards or other communication services (Interactive Services) available on the Site.

We are not obliged to monitor or moderate any text, images, video, audio or other multimedia content, information or material (Submission) submitted to our Interactive Services. Where we do monitor or moderate Submissions, we shall indicate how this is performed and who should be contacted in relation to any Submission of concern to you.

We may remove or edit any Submission to any of our Interactive Services whether they are moderated or not.

Any Submission you make must comply with our Submission standards set out in clause 5 below.

By making a Submission, you grant to us a royalty-free, irrevocable, non-exclusive, transferable licence to use, reproduce, modify, publish, edit, translate, distribute, perform and display the Submission (in whole or in part) on the Site, and on any other websites operated by us, indefinitely.

Submission standards

Any Submission you make to our Interactive Services and any other communication to users of our Site by you must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably.

In particular, any Submission or communication by you must be:

• your own original work and lawfully submitted;
• factually accurate or your own genuinely held belief;
• provided with the necessary consent of any third party;
• not defamatory or likely to give rise to an allegation of defamation;
• not offensive, obscene, sexually explicit, discriminatory or deceptive; and
• unlikely to cause offence, embarrassment or annoyance to others.

Linking and framing

You may create a link to our Site from another website without our prior written consent provided no such link:

• creates a frame or any other browser or border environment around the content of our Site;
• implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site;
• displays any of the trade marks or logos used on our Site without our permission or that of the owner of such trade marks or logos; or
• is placed on a website that itself breaches this Policy.

We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.

Using our name and logo

You may not use our trade marks, logos or trade names except in accordance with this Policy and our website terms and conditions of use. Where we give permission to use our trade marks, logos or trade names, you shall do so only in accordance with our terms and brand guidelines.

Breach

We shall apply the terms of this Policy in our absolute discretion. In the event of your breach of this Policy we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions or any other communication to users of our Site by you to law enforcement authorities or take any action we consider necessary to remedy the breach.